In the interests of security user accounts will become locked after a certain number of failed login attempts.
For customers who host Asset Bank on their own infrastructure you can change the number of login attempts by editing the following setting in ApplicationSettings.properties:
You can also change the number of hours that a user account is locked for by changing:
If your site is hosted on our cloud-based servers then please get in touch with our customer support team for help changing these settings.
If a user account becomes locked accidentally then an admin user can unlock the account by going to Admin > Users, finding the user and selecting 'Unlock user' from the More dropdown menu.
Once your account is unlocked you will be required to set a new password.