Problem

Admin users see the following message at the top of every page:

Your license restricts you to a maximum of X users. You have exceeded this limit. Contact support.

Cause

Your organisation purchased a licence for Asset Bank that restricts the number of active users. An 'active' user is defined as a user that can be found in a search in Admin > Users and has logged in at least once.

Solution

Delete users (in Admin > Users) to reduce the number of active users, or contact our support team to discuss upgrading your licence.