There is functionality in Asset Bank that automatically deletes or suspends user accounts if they haven't logged in for a certain period of time. The user is sent a notification email stating that they must click a link in the email to prevent their account from being suspended or deleted. This functionality is designed to work for Asset Bank user accounts only and does not work with remote accounts such as those that have been synchronised with Active Directory and use Single Sign-On.

This functionality is disabled by default and you can choose between full user deletion, in a non-recoverable way, or user 'suspension'. We recommend suspending users ahead of deleting whilst they could be easily reactivated and/or fully deleted at a later stage. Suspended users do not count towards your overall user allowance.

To enable this functionality please contact Support and specify whether you wish to delete or suspend users and the number of days after which a user should receive a warning that their account will be deleted/suspended. Include the number of days the user will have to confirm their account is set to remain active.

If you wish to change the copy of the reactivation email forwarded from Asset Bank, navigate to Admin > Content > Email Templates and select the 'user reactivation' template.