Quick overview

We are dedicated to fixing errors that arise within Asset Bank as soon as we can.

The more information you provide us with when raising a ticket, the quicker we can help resolve the issue.

If you find a problem that you cannot solve by searching our help centre or you believe you have found a bug/defect in the product, these are just some of the key snippets of information we are looking for:

• The time of the error
• A description of the issue
• A copy of all the error text that appeared on the page, plus any error logs where relevant
• The steps you took in order to produce the error
• The username of the user you were logged in as
• The URL of your Asset Bank
• Any other relevant details (e.g. the ID of the asset in question)
• A screenshot of the error (if possible) 

How can I raise an issue with Customer Support?

You can raise a support ticket by submitting a request via our help centre, directly emailing support@assetbank.co.uk, or via our In-app Support tool - your request will be assigned a unique ticket number which you can reference in any correspondence with us.

How do we prioritise requests?

When you raise a support ticket with us, our team prioritise issues based on the urgency and business-critical nature of the request, i.e if your Asset Bank is down or unreachable for reasons out of your control.

An example ticket