A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies..

We use cookies to make Asset Bank work and collect information about how you use our service.

Essential cookies

Essential cookies keep your information secure while you use Asset Bank. We do not need to ask permission to use them. Without essential cookies some functionality may not work correctly.

Functional cookies (optional)

We use a Zendesk support widget to help any support queries you may have about Asset Bank.
The cookies below are to help identify a user's chat session between page loads.

Analytics cookies (optional)

With your permission, we use Google Analytics, Beamer, and Hotjar to collect data about how you use Asset Bank. This information helps us to improve our service.

Asset Bank does not use or share our analytics data with anyone.

Google Analytics stores anonymised information about:

• how you got to Asset Bank
• the pages you visit on Asset Bank and how long you spend on them
• any errors you see while using Asset Bank

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies begin with: [_ga* or _gi]. 

We use Zendesk to provide our Help Centre and support services to you. Zendesk uses cookies relating to users activity on the site for the purposes of improving your experience of the service, remembering your preferences and analysing use of the service. Zendesk’s cookie policy is available at: https://help.zendesk.com/hc/en-us/articles/360001863368-Zendesk-in-product-cookie-policy.

We use Hotjar to view how you are interacting with our web pages. Hotjar uses cookies to collect non-personal information such as click or scroll patterns on site as well as device details to allow us to create improved customer experiences. More information about Hotjar’s privacy practises can be found at https://www.hotjar.com/privacy.

We use Beamer in order to notify our users about important changes, news and updates as well as to collect user feedback about our latest updates. Beamer uses cookies and other technologies to collect data on our users’ behaviour and their devices, in particular device's IP address (captured and stored only in anonymised form), device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website), among others. Beamer stores this information in a pseudonymised user profile. Neither Beamer nor we will ever use this information to identify individual users or to match it with further data on an individual user. Please see Beamer’s privacy policy by clicking on this link. 

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• https://support.google.com/chrome/answer/95647?hl=en (Chrome);
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• http://www.opera.com/help/tutorials/security/cookies/(Opera);
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• https://support.apple.com/kb/PH21411 (Safari); and
• https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy(Edge).