Asset Bank Security

We take the security of your data on our hosted platform seriously. Our ISO27001:2022 certification means that we have the necessary controls in place to keep your data safe.

You can read more about our security posture in the Security section of the Help Centre and in our Shared Hosting Service Description

Security Vulnerability Management and Disclosure Policy for Asset Bank

Asset Bank is committed to fixing serious security vulnerabilities promptly and carefully.

In order to protect our customers, we require that vulnerabilities be disclosed responsibly and reported to us in confidence. Vulnerabilities should not be disclosed publicly before we have investigated them and, if necessary, released a fix.

How to Report a Security Issue:

Please email support@assetbank.co.uk

Please provide enough detail to allow us to reproduce and investigate the issue quickly, including:

• Step-by-step instructions to reproduce the issue
• Affected version
• Affected configuration (e.g. operating system, browser, other software involved, settings)

Our response

When we receive a vulnerability report, we will:

• Acknowledge receipt of the vulnerability report
• Investigate the report
• Define its criticality
• If necessary, develop a fix for the vulnerability

In the case of vulnerabilities which have been agreed to be of a Critical or High status, we will target to have a fix developed, tested, and rolled out to your application or infrastructure within 5 working days.

During this time, our Support Team will keep you updated of progress via the initial contact you made